Yes. The CGO will give consideration to allegations / concerns raised by an anonymous whistleblower subject to the review of the following factors prior to initiating any investigation: a. The seriousness of the issue raised; b. The credibility of the report; c. The amount of details of information provided; d. The availability of documentary evidence.

By providing as much factual information and evidence as possible in order to allow the investigation to proceed. Be prepared to be interviewed when the investigation arises and to provide additional information as may be required.

No. All reports are centralized at the CGO and the whistleblower allegation / concern / disclosure will be strictly governed and administered with highest confidentiality by the designated CGO personnel. The CGO is the sole recipient and administrator of all whistleblowing report channels groupwide.

A preliminary inquiry will be conducted, and you may be contacted for further information. The preliminary inquiry will determine if a full investigation should be undertaken and by whom.

No. But it is important to file a report as soon as you have enough evidence to make a good faith report. If you delay, evidence becomes stale, hampering the investigation, and then the CGO may not be able to resolve the problem.

If you are an immediate superior or in a supervisory role, and you received a report of a suspected wrongdoing, if the report was made orally, you should normally document it in writing. You should exercise appropriate judgment in deciding whether the matter can be reviewed under your authority or should be referred to a

Make your report to an immediate superior or an officer with whom you feel comfortable and who can take action concerning your allegations.

You should state the facts with as much specific information as possible so that your allegations can be investigated, such as what occurred, who was involved, and dates of occurrence. You will be guided by the CG form wherein you should state the information required. Be prepared, though, to answer questions that may be raised

Yes. Upon validation of the evidences, s/he shall be informed in writing by his/her immediate superior of the charges against him/her and be given the chance to defend himself during the course of the investigation.

The withdrawal of a complainant shall not prevent the investigations from proceeding if sufficient evidence already exists.